FAQs

What are the different membership packages available?

We offer three retainer membership packages: Silver Response, Glod Priority Honor Response, and our most exclusive, Platinum Elite Service. Each provides different levels of service and benefits to meet your specific needs.

What does the Platinum Elite Service Package include?

The Platinum Elite Service Package includes Ultra-Priority Response, 24/7 Dedicated Support Team, Complimentary Annual Comprehensive Property Overhaul, Unlimited Free Mold Inspections, 15% Discount on All Emergency Services, Monthly Property Health Reports, and Elite Project Management.

How does the Gold Priority Honor Response Package differ from Silver?

The Gold package includes all the benefits of the Silver package plus Enhanced Priority Response, Free Quarterly Property Assessments, 2 Free Mold Inspection Semi- Annually, and a 10% Discount on Emergency After-Hour Services.

What services are included in the Free Quarterly Property Assessments?

These assessments include Structural Integrity Check, Roof and Gutter Inspection, HVAC System Evaluation, Electrical System Review, Plumbing System Check, Fire Safety Inspection, Mold and Pest Inspection, Energy Efficiency Assessment, Accessibility and Safety Check, Outdoor and Common Area Review, Detailed Assessment Report, and Custom Recommendations.

What emergency services are offered?

Our emergency services include Water Damage Restoration, Fire and Smoke Damage Repair, Mold Remediation, Storm and Weather Damage Repair, Electrical and Plumbing Emergencies, Structural Stabilization, Emergency Board-Up Services, Toxic Material and Biohazard Cleanup, Debris Removal and Cleanup, HVAC Emergency Services, Temporary Utility Solutions, Fire Watch Services, and Emergency Elevator Repair.

What is the significance of the 15% discount on emergency services?

This discount, offered in our Platinum Elite Service Package, allows clients to access our top-tier emergency services at a reduced cost, providing significant savings during critical times.

Can I customize my membership package based on specific needs?

While our packages are designed to cater to a wide range of needs, we welcome discussions to tailor services that best fit your unique requirements.

How does the Complimentary Annual Comprehensive Property Overhaul work?

This service, exclusive to our Platinum package, includes a thorough inspection, detailed reporting, a customized overhaul plan, scheduled maintenance and repairs, upgrades and improvements, mold remediation and prevention, emergency preparedness check, and a final review with certification.

Are there any additional benefits for long-term commitments?

Yes, we often offer introductory rates or discounts for long-term commitments to new customers. Please contact us for more details on current promotions.

How can I sign up for a membership package?

You can sign up by contacting our customer service team through our website, phone, or in-person at our offices.